Wouldn’t you like all of your customers to say this? “They have the best customer service. They go above and beyond.” In just the last week I’ve heard four completely unrelated people talk about the “above and beyond” experiences they received from people they did business with. What is going above and beyond? I asked around and […]
My small business trends for 2014 reveal an interesting conundrum. We all know customers demand the ease of doing business with you via high-tech so we’re all scrambling to keep up with technology. But interestingly, at the same time, customers crave high-touch. Customers are quickly frustrated and often irritated when your business phone is answered […]
I’ve been writing customer service articles for over 25 years and always appreciate comments and stories that come from our readers. Jacques De Villiers responded to one of the articles, which was about shifting your vocabulary. The concept was if we called our customers something other than customers, how could that change the mood, feeling and even […]
I love a good list of customer service ideas, and since it’s the New Year, I thought it would be appropriate to share a list. These customer service questions are for you to ask yourself and others in your company. These are conversation starters you can use to have discussions about delivering amazing customer service. […]
No matter how great your product is, you won’t attract and keep loyal customers if you don’t provide amazing customer service. There is no one better to help you build that success than Shep Hyken, New York Times bestselling business author and customer service expert. Hyken’s newest book is set to launch this fall, and […]