Which Department Handles Customer Experience? All of Them.

That’s a tweet I posted based on an article I wrote not that long ago. Ian Spindley (@IanSpindley) responded with the following comment: What Ian is saying is that there are different departments working on the customer’s journey. From marketing, which positions the company in the marketplace, to communications, which pushes the message out further, […]

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This week in small business: The pizza-productivity link and other critical information!

You know those occasional pizza parties you hold at work? They could be the best thing you do all year to boost productivity. No joke. On the other hand, you know that non-compete agreement you make employees sign? It could be the worst thing for the economy. Those nuggets plus excellent marketing tips are included […]

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Use this Warren Buffet strategy to boost revenue in your small business

Berkshire Hathaway is Warren Buffet’s company. It’s an A-to-Z list of subsidiaries. Well, it’s actually an ABC-to-X list of subsidiaries – Acme Brick Company to XTRA Corporation. Berkshire Hathaway owns companies as diverse as the previously mentioned brick company to Helzberg Diamonds and NetJets®. I’m not going to venture any insights into Buffet’s investment philosophy […]

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Are You Worth More Than 6-12 Minutes of Training Every Six Months?

By John Tschohl The U.S. Bureau of Labor statistics found that companies with fewer than 100 employees gave only 12 minutes of manager training every six months. Organizations with 100-500 employees provided just 6 minutes. And if this holds true for managers, how much training do frontline employees get? A long-term research project commissioned by […]

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