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Success Tips

5 crippling customer service non-calls

The most devastating customer service calls are the ones you don’t get. They are far more damaging to your business that the ones you get a chance to answer and respond to. When you have an irate, disappointed, or troubled customer on the line or in front of you, you have the opportunity to turn […]

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The five experts you meet in digital marketing heaven

Although it originated in an African proverb, Hillary Clinton can be credited with popularizing the phrase, “It takes a village,” when she published a book by that name back in the ’90s. But not only does it apply to raising children, in today’s complicated business environment, it applies to marketing and specifically digital marketing. It […]

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Try this ‘secret’ strategy to build your email list

Over the years, we’ve gone into great depth on email list building. Of course, the use of popups and similar strategies continue to be the fundamental ways to build your list. There are other places you can encourage email list signups that are often overlooked by your competitors. They probably won’t tally as many signups […]

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3 brainstorming tactics for viral content inspiration

Eyeballs. Eyeballs are the most valuable commodity on the Internet. The only reason you can get free apps is because people are willing to give you the app in exchange for access to your eyeballs. Everyone is looking to get their social media posts and advertisements in front of as many eyeballs as possible. There’s […]

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This week in small business: Power naps, superpowers, browser extensions, and more!

If you need a nap, you’ll find good justification for taking one every day in this week’s collection of curated content. Also, women entrepreneurs get a lot of coverage on both the challenges they face and the contributions they are making. Leadership, management, and productivity Because women-owned businesses tend to be small, JR Thorpe makes […]

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How to prepare your business for sale

One of Don Draper’s most memorable lines in “Mad Men” is, “The day you sign a client is the day you start losing him.” Smart business owners apply a similar thought to planning, founding, and managing their companies: The day you start your business is the day you start preparing to sell it. If you […]

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How Airbnb turned a bad deal into a winning hand

Humans are risk adverse by nature. It probably comes from the days when we risked being chased down by a sabertooth tiger whenever we ventured outside of our caves. Entire industries and product lines are built around this fact: insurance, hedge funds, home alarms, and many more. If you’re in one of these businesses, you […]

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Personal branding basics: The content question

“When you come to a fork in the road – take it.” – Yogi Berra While it may seem nonsensical from a logical point of view, Yogi’s advice applies exactly to the content you must create for a successful personal brand. Your content must focus on two areas (although not in equal proportions): Your profession, […]

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This week in small business: All about funding!

We have some solid advice on small business funding this week and it tends to focus on the dangers of debt – both personal and from a small business loan. Be sure you read them before you sign on the dotted line or pull out your personal credit card. Entrepreneurship, startups, and innovation Going into […]

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The essentials: 15 social media apps and services to improve your marketing

Few business owners question the importance of social media marketing today, but doing a consistently good job with social media marketing is not easy. In fact, it can become very time consuming. Whether you take care of it yourself, or you have someone on your team who’s in charge of your social media marketing, it’s […]

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