Used effectively, business intelligence (BI) powered by big data can bring big benefits to your business. But many companies aren’t using data effectively for business intelligence, with one in five reporting that it’s difficult to act on insights generated by data collection, a Tech Pro Research survey says. To translate the benefits of big data […]
Speech analytics technology has become an increasingly important business tool. Between 2003 and 2015, the number of businesses analyzing previously recorded customer calls to improve future communication and interaction grew from a mere 24 customers to an astonishing 3.5 million, according to research by DMG Consulting. And advancements in use have only continued. In 2016, […]
By Stephanie Norman You had one main goal on your mind when you decided to start an online business: to attract a great deal of customers and grow your brand. No one starts an eCommerce site with a humble idea like “it’s okay, I’ll try and see where this takes me.” Everyone is thinking, “I have […]
The gig economy, the experience economy and checking your list to see who has been naughty and nice are just a few of the useful topics covered in this week’s curated content. Leadership, management and productivity It looks like small business owners are pretty much loving Facebook as an advertising vehicle and are propelling the […]
We’re going to talk about data and analytics. Now, before you roll your eyes, I promise this will be interesting. And it definitely ties into customer service and customer experience. I just came back from the IBM Insight conference in Las Vegas, and what they shared about data is anything but boring. We’re all familiar […]