Cabo San Lucas, Mexico is frequently cited as one of the top ten travel destinations in the world. Expensive resorts line pristine beaches and cater to the rich and famous. Yet one of the most popular beachfront restaurants in the area isn’t associated with any of the typical tourist venues. Zipper’s Beachfront Restaurant is a […]
“Recently, I started incorporating the internet in my small business by starting a website. “There’s a page where customers or potential-customers can leave questions or comments. There’s been an overwhelming amount of questions that I often neglect to answer. Do you think I should take the page down if I’m not responding to every question […]
This morning I watched a news program which featured a segment on how desensitized the human race has become to noise. There is so much noise in our society that as a means of survival we’ve learned to tune it out. Added to the general increase in volume from societal noise, everyone has cell phones […]
“Your most unhappy customers are your greatest source of learning,” according to Microsoft founder Bill Gates. No matter the size of your business, customers who complain are giving you a chance to keep their business. Most unhappy customers don’t take the time to complain, they just quit doing business with you. But guess what: They […]
It seems to me to be plain old common sense — in order to sell your products to your customers you have to be open for business when they are available to buy. So why then are so many businesses closed when they should be open? There’s the cutest clothing boutique in my neighborhood. I […]