What if you, your team, or your entire organization had absolute clarity about what was most important, and that’s where all of your energy was focused? Imagine the force multiplier of that kind of shared sense of direction, purpose, and priorities. My friend and mentor, Joe Calloway’s newest book, “Be the Best at What […]
No matter how great your product is, you won’t attract and keep loyal customers if you don’t provide amazing customer service. There is no one better to help you build that success than Shep Hyken, New York Times bestselling business author and customer service expert. Hyken’s newest book is set to launch this fall, and […]
Like it or not, when you’re running a small business, you ARE the business. Your appearance says a lot about your business. Everything from the way you dress to the way you speak causes your customer or client to make judgments about your business.