By Liz Greene The term “cultural sensitivity” covers a wide range of skills, such as the ability to assess different cultures and determine how to approach and communicate with them effectively. Going a bit deeper, it also includes recognizing how some cultural differences can affect working styles and how to honor differences in a way […]
When we think of online searches, we think of Google, but Amazon is right up there with the biggest search engines and, in fact, more than half of all product searches begin on Amazon. However, if you sell anything that is also sold on Amazon, I’d like to suggest a special way you can take […]
By Cliff Ennico ’Tis business plan competition season once again. This time of year I spend lots of time traveling around the country judging business plan competitions at colleges and universities. The participants are either undergraduate or business school students who form “teams” and compete for cash prizes or (sometimes) face time with me and […]
Money Lessons for Business Owners from Business Strategist Justin Krane Are you a small business owner, with your entire nest egg tied up in your business? Are you living with the hope that you can sell your business when you retire and use the money to fund your ‘golden years’? Have you considered that if […]
Speech analytics technology has become an increasingly important business tool. Between 2003 and 2015, the number of businesses analyzing previously recorded customer calls to improve future communication and interaction grew from a mere 24 customers to an astonishing 3.5 million, according to research by DMG Consulting. And advancements in use have only continued. In 2016, […]