By Cliff Ennico Anyone trying to figure out the mood of the American voter right now is bound to be scratching their heads. Last November, the voters threw Republicans into Congress and the White House in almost record numbers, with a mandate to slash Government spending, end Obamacare, and enact massive tax cuts. Straightforward enough, […]
As important to the world economy as the United States is, most consumers don’t live within our borders, and their buying power is increasing all the time. However, less than 1 percent of U.S. companies export and of those who do, 58 percent export to just one country. Those figures come from UPS, a company […]
By Shep Hyken Your people attend customer service training. They learn techniques and tactics on how to deal with complaining customers, angry customers or customers who just need a little support. They are taught the right answers to some difficult questions. This is what customer service training is all about. But… What happens when something […]
Watch a crime drama on television and you’ll see that the culprits never want to leave their fingerprints behind. For a small business owner, it’s exactly the opposite! You want to leave your “digital fingerprint” so Google and other search engines can find it on as many websites as possible – especially the higher quality […]
Matt Morris: From $30K in Debt and Living in His Car to Millionaire Growing your business is hard work. Sometimes, there are external forces beyond your control that seem to say “this is the end.” In this episode, I am excited to share with you the story of Matt Morris, an entrepreneur who has found […]