In basketball they have “crunch time.” In baseball, they have “the bottom of the ninth.” In football they have the “hail Mary.” In retail – and related industries – we have the holiday shopping season. We’re all quite well aware of the fact that for stores, it’s “make-or-break” time. It determines whether retailers will finish […]
By Shep Hyken It happens all the time. As a customer, you interact with good people who don’t seem to deliver great customer service. They are nice, even knowledgeable, but they don’t seem to be what I call customer focused. So, I took a few minutes to talk to several people about how they were […]
If our elected representatives need to be clued in on the importance of small business to the country’s economic wellbeing, a good place to start would be reading Mary Ellen Biery’s article based on Sageworks statistics. And, for those of us who actually work for a living, the marketing, productivity, and entrepreneurship articles here are […]
Are you like many businesses and taking the wrong approach to Small Business Saturday? This special day for local businesses has become increasingly popular in recent years and that’s a good thing. However, if you’re judging your success merely by scanning your end-of-day cash register totals, you’re making a big mistake. Don’t view Small Business Saturday […]
Did you know that on Twitter videos are six times more likely to be retweeted than photo posts? That just one of the salient statistics online marketers will find useful in this infographic by Raj Vardhman that WebsiteBuilder has shared with us. Dive in and get both the big picture and a lot of granular […]