Before we pursue this relationship any further, I have to know one thing: Where do you stand in the Great Google Cheeseburger Controversy? Yes, the dust has settled a bit since the emoji hit the fan recently, but it’s worth revisiting the cyberspace kerfuffle for a few moments because I think it will help us […]
By Katherine Palac Small businesses and entrepreneurs have many more tools for reaching out to customers than ever before. Technology has made it possible for marketers to connect with potential customers virtually anywhere they are, thanks to smartphones and social media apps. The use of social media platforms is now a common part of every […]
I was talking to an elementary school teacher the other day who works for a major school district. While there are many things she likes about her job, her list of complaints was pretty long. It made me wonder how many small business owners are making these same type of management mistakes. She told me […]
By Dan Coughlin For the past 20 years I’ve been an advisor to executives and entrepreneurs. Many times I’ve heard comments from my clients about wanting greater authority and control. They sound like this: “If I had more control over people, I could get so much more done.” “If I could be put in charge […]
Getting Your Customer Service Edge with Shep Hyken Have you experienced some really great customer service lately? Or have you been plagued by poor service and suffered the frustration that goes along with that? Well, we’ve decided to to dedicate a whole episode of the show just to the issue of Customer Service – or […]