I’m willing to go out on a limb and make a prediction today that I pledge to stand by: Tomorrow’s prognosticators will be just as wrong as today’s prognosticators. With apologies to Nostradamus adherents, if history has taught us anything, it’s that those who attempt to predict the future always get it wrong. I bring […]
Clean and safe. That used to be my only criteria for booking business travel. Because business travel can be a significant hit to a small business budget, I, like many entrepreneurs, was willing to make compromises in order to hold the cost down. So as long as I felt safe and my room was clean, […]
People can make or break your business. This includes everyone from your professional advisers, suppliers, customers and clients to your employees, business partners, and even your friends and family. Making wrong decisions about any of the people with whom you deal can significantly hurt your business and impede—even destroy—everything you are trying to achieve. When […]
It’s so simple — yet brilliant. “Any time. On Time. All Time Air Conditioning.” I saw this van in the parking lot of a gas station in West Palm Beach, Florida. The temperature was in the mid-90s with extremely high humidity. Think about what happens when your air conditioning goes out during the height of […]
As I’m writing this, Walmart’s @walmart Twitter account has racked up almost 250K tweets. You’ll find similarly huge numbers if you check out many of the country’s biggest retailers. This is because Twitter has become a major conduit for customer service conversations and many companies use it – and other social media – quite wisely […]