Here are three terms that get kicked around a lot today: Customer service. Customer engagement. Customer experience. From your perspective, are they all the same, are they distinctive from one another, or are they terms that aren’t exactly the same but do tend to overlap? Let me suggest that while they relate to one another, […]
A great offer to enhance your small business success from my friend, Jill Konrath. The status quo. It’s a killer. Your prospects stay with it as long as humanly possible because they hate to change. That doesn’t help you. It takes more and more effort to meet your numbers. So what’s the answer? Timely sales […]
One out of five people working in every office is a pain. Look around. If the next four people you see are great folks, it could be you. Okay, I made up that statistic and if you’re reading my tips, there’s a good chance you care about your workplace and you’re probably not the source […]
The best thing the Internet has done for average folks is lower the barrier to entry for starting a business and one of the paths most often walked is for people to turn their hobbies or crafting talents into a commercial enterprise. Some of the stories are wildly successful. North Carolinian Brandi Temple turned her […]
“Once I know it, I get bored,” explains Marjorie Alfus, scientist, television producer, successful entrepreneur, lawyer, real estate developer, lobbyist, philanthropist, and healthcare pioneer. Talk about reinventing yourself! Marjorie Alfus is someone who has successfully navigated numerous iterations of her career. It’s hard to believe one woman could accomplish all these things in a single […]