The National Small Business Association (NSBA) released its 2015 Year-End Economic Report today and the big picture is one that we have seen before: Small business owners are generally upbeat and confident in their own ability to grow, but they fear others may not fare as well in an uncertain economy. I think this reflects […]
Okay, “fire” is going a little too far. You need to keep them on your team, but at the same time you need to take over their job, at least on occasion, if you’re serious about improving customer service in your small business. The most successful small business owners and startup founders that I know […]
Small business owners have long been concerned about lost productivity due to instant messaging and it’s true that instant messaging can be a huge office distraction. But it’s also a reality, and I’m certain that as Millennials and members of the even younger Generation Z take their places in the workforce, this handy mode of […]
Protecting customer data in your small business takes good planning, training and vigilance because serious threats come from all sides: Hardware, Software, People, and Systems. Hardware “Skimmers” are responsible for many of the infamous retail customer data breaches that have made headlines in recent years. Skimmers are hardware devices that are surreptitiously installed on your […]
Microsoft is giving away more than $20,000 and the Golden State Warriors are providing marketing lessons. Those are just two of the highlights among the curated content that we have for you this week. Leadership, management and productivity You can adopt these three small business leadership strategies right now. And you should. If you think […]