I don’t doubt that 2016 will be yet another year when customer service standards are ratcheted up even higher. This week’s compilation of the best small business articles from around the Internet includes some top tips to help you improve the customer experience at your small business. Leadership, management and productivity If you don’t know the […]
Susan Says: Sometimes what appears to be a failure at first glance, can turn out to be a success. Everything depends on your perspective. Today is Thanksgiving and people all across the U.S. are stuffing themselves with turkey, dressing and all the trimmings. It’s tradition. At my house, my husband is in charge of cooking […]
Can you believe this is Thanksgiving week? Thanksgiving traditionally marks the official beginning of the holiday season — although in recent years it’s been gearing up before Halloween which is an entirely different subject. Anyway, when I landed this week at my home airport from business travel, it was fun to see the entire […]
It’s unquestionable that many large businesses are giving superb customer service and that’s why I’m so dumbfounded when I encounter the opposite. Here are two examples: As I prepared to leave a hotel recently I called for a bellman and requested a taxi. I waited for 15 minutes. Cue the crickets. I eventually wrestled my […]
Editor’s Note: This post is sponsored by Staples. All thoughts and opinions are my own. I think companies like Staples, that offer an expansive selection of cell phones, are in a great position to help small business owners who want to take advantage of recent a rule change from the IRS. To make the tax […]