If you remember last year’s Christmas Season headlines, you’ll recall that late deliveries caused a lot of embarrassment for some major retailers. They had guaranteed package deliveries in time for Christmas, but a perfect storm of natural conditions sent many of those promises to the dustheap of retail history. First, the Polar Vortex wreaked havoc […]
It’s unquestionable that many large businesses are giving superb customer service and that’s why I’m so dumbfounded when I encounter the opposite. Here are two examples: As I prepared to leave a hotel recently I called for a bellman and requested a taxi. I waited for 15 minutes. Cue the crickets. I eventually wrestled my […]
When I’m in New York there’s a restaurant that’s almost like my kitchen, I eat there so often. Once I casually mentioned how much I enjoy the Italian soup, pasta e fagioli. The next time I came in to eat, the owner stopped by my table to tell me they had made the soup for […]
I had a great talk recently with a woman who currently works for a major corporation but really wants to start her own business. One of the things holding her back is a very common phobia: she’s afraid to speak in public. She knows that to get her own firm up and running, she’ll have […]
The first lesson a respected college professor taught his students was to not trust academic “experts.” If you look at the track record of these so-called experts, it’s never very impressive. And it gets worse when public policy makers become involved. They find academics who take opposing views and try to shape the debate in […]