A recent study published by the Democratic staffers of the Senate Small Business & Entrepreneurship Committee details how difficult it is for women to get funding for their startups. While women own 30 percent of all small businesses, they only get $1 out of every $23 loaned. The story is about the same in the […]
September is Self-Improvement Month – it’s also National Honey Month, but that’s a bit off topic for this space, so we’ll stick to the self-improvement topic today. Many of you are self-employed, so it stands to reason that if you improve the “self” you’re also improving your employer, which is your small business. We’re so […]
It’s a time-tested truth that the same tool can be put to both good and bad purposes and that certainly applies to social media. In recent years we’ve read a lot about riots and other nefarious activities organized and promoted through social media. On the other side of the ledger, we’ve all enjoyed viral videos […]
Several news services and blogs were writing about the same subject recently and they caught my attention. They were discussing a study conducted by Zendesk and generally they were concluding that the more often a customer service agent says “sorry,” “please” or “thank you” the angrier the customer gets. One article put it like this: […]
For years there has been a “quote” going around that was attributed to Albert Einstein. It says, “The definition of insanity is doing the same thing over and over and expecting different results.” First, Einstein never said it. Second, it’s not really a definition of insanity. However, with those two points out of the way, […]