By John Tschohl Giving positive feedback is always easy, but what about those times when an employee is not performing and you need to give negative feedback? That can be a different story, especially for those who do not like confrontation. Managers need to be careful when dishing out negative feedback, and need to make […]
By Dan Coughlin In 1968 I was six years old. My mom sat at the kitchen table and wrote letter after letter with her beautiful cursive penmanship. She wrote thank you letters, letters to stay in touch with people, and letters to learn about organizations. She had a 5×7 pad of paper and wrote and […]
We talk about how to sell to and recruit Millennials – after all, they are an increasingly important slice of commerce – but once they’re hired, how do they view the workplace and their relationship with their bosses? That’s why I was fascinated by a recent Reddit rant a Millennial (female, age 26) wrote about […]
By Dan Coughlin In 1961 Albert Ellis and Robert Harper wrote a book called A Guide to Rational Living. It is certainly one of the most powerful books I’ve read. Their main point was that our irrational beliefs can generate sustained negative emotions (anxiety, fear, rage, pessimism, hopelessness, and helplessness), and we need to consciously […]
By Dan Coughlin Communication is obviously essential to being an effective leader. So what makes for really effective communication? Here are three definitions from Merriam-Webster Dictionary to consider: Charisma – a special magnetic charm or appeal Clarity – the quality of being expressed, remembered, and easily understood in a very exact way Conviction – the […]