By Shep Hyken Here is a sobering statistic. According to the Five9 Customer Index 2017 report, 77 percent of customers in the B2C space will not do business with you again if you give them bad customer service the first time they do business with you. This is huge. That means that more than three-quarters […]
By Shep Hyken Over the last few weeks, I’ve been reading about predictions and trends for 2018. It got me thinking about the actions we must take to be competitive. Regardless of your industry, everything has changed about the way we do business. There are some businesses that claim they’ve done things the same way […]
By Shep Hyken Not all hot dogs are the same. I love a good hotdog. Since I was a little boy, I can remember my parents taking me to the ball game and having a delicious hot dog. I also remember some family barbecues where we had those fancy big thick kosher hot dogs. It […]
“To have another language is to possess a second soul.” – Charlemagne. I certainly love the sentiment in that Charlemagne quote, but for the practical small business owner, being able to speak a second language in today’s global marketplace and increasingly polyglot United States does even more: it can be a distinct competitive advantage. A […]
The U.S. Small Business Administration is presenting a free webinar on How Small Businesses Can Gain Competitive Advantage through HUBZone Certification. The first presentation is today at 1 p.m. CST. The second part will be presented on Dec.17 at 1 p.m. CST. The mission of the SBA’s Historically Underutilized Business (HUB) Zone program is to […]