By Shep Hyken Amazing Customer Engagement Ideas: A Special Report From the IBM Amplify Conference I recently was invited by Pegasystems to attend Pegaworld 2016, their annual users’ conference. The conference was everything about CRM (customer relationship management). While there were some amazing demonstrations and stories that came out during the general and educational sessions, […]
Editor’s Note: This post is sponsored by Capital One Spark. All the comments and opinions are my own. Looking forward to the November presidential election, pundits are already saying that the candidate who best leverages digital analytics and marketing is likely to win. The same is true in small business. That’s why the results of […]
The goal of this series is to help the small business owner or solopreneur who is strapped for time keep prospects coming into the sales funnel. We discussed how to add to your sales team in a way that sets you up for success. If you have a “well oiled” sales team, the process will […]
A friend of mine and his wife once started a weekly newspaper in a very rural area. She was a graphics professional and he was a former newspaper reporter, so it was a natural fit. Before their launch date, the wife hit the back roads and visited all the local businesses selling ads and setting […]
Recently in this space I shared two simple tips for increasing sales: Unless your prospect tells you directly to stop calling, keep calling, and See yourself as a doctor, not as a sales person. Today I want to suggest some more tools so you can do the first of those more easily. What we’re talking […]