Dear [$firstname $lastname], Has it been a year already? Here at Acme Inc. it seems like just yesterday we were bothering the one person in our office who knows how to do a mail merge to get our holiday cards printed out and in the mail! We all want to thank you for the relationship […]
Some companies really understand customer service. They know how to hire for it, train for it and deliver it. Other companies claim to give customer service, but in reality, they are grounded in an operations mentality with rules and policies that allow for little flexibility, preventing them from being anything more than just average or […]
When I was a kid, there were five TV channels; ABC, NBC, CBS, PBS and a local channel. I remember it was a big deal when another independent channel was added – and it needed an additional antenna that attached to the back of the TV. Now there are hundreds of channels. And, we have […]