Customer service is usually about the people who work at a company being polite to the customer. But how about the customer being polite to the employee? Be nice and maybe you’ll get nice back. So, this article is from the perspective of the customer. No doubt that a squeaky wheel gets the oil. For […]
Some of you may be old enough to remember when Japanese industry, especially manufacturing, was seen as a juggernaut. It was characterized by the world’s highest levels of quality, unflagging company loyalty and lifetime employment for workers. The quality standards are still there, but the loyalty and lifetime employment are very much on their way […]
Minding your Ps & Qs is smart business, but what exactly are the proper business etiquette rules in today’s world? Small business expert Susan Solovic joins Lunch Break with some tips for today’s professionals.
It’s tough for small businesses to compete head to head with major corporations when it comes to providing fringe benefits such as health-care coverage, tuition reimbursement programs or matching 401(k) plans. But small businesses do have one advantage — they can create a company culture and environment that attracts the best and the brightest by […]