Just now starting to settle into, yet again, another New Year and thinking about what I did just right during those spikes of success last year. We have another chance to succeed. A new year of sales goals to be met, profit margins to be increased, and customer retention rates to be elevated and hopefully, […]
By Andrew Gazdecki Selling is tough. There’s no doubt about it. You have to be on top of your game, and in order to stay on top of your game, you have to know how to play. One way to make sure you are capitalizing on all the sales opportunities out there is to pay […]
By Cliff Ennico Slowly but surely, eBay is making a big comeback. I am privileged to be giving a talk at next week’s eBay Open conference in Las Vegas (www.ebayopen2016.com) on some of the legal and tax issues involved in sourcing the merchandise that you want to sell on eBay. Here are some highlights from […]
It’s rare when a new word is interjected into the conversation. Today I’m talking about the conversation that is constantly revolving around the topic of “sales” and the new word that has entered the conversation—thanks to Jill Konrath—is “agile.” In Jill’s new book, “Agile Selling,” she makes the case that keeping up with our crazy-fast […]
I’ve been writing customer service articles for over 25 years and always appreciate comments and stories that come from our readers. Jacques De Villiers responded to one of the articles, which was about shifting your vocabulary. The concept was if we called our customers something other than customers, how could that change the mood, feeling and even […]