Trial lawyers have an old rule: Don’t ask any question you don’t know the answer to. It’s good advice when you have a witness on the stand, but the opposite advice is better for small business owners: Ask the questions that you don’t know the answer to. One of the biggest ways to improve your […]
Are you a “big picture” person? I think it’s good to always have a feeling for the big picture. It takes a vision of the big picture to make the big decisions in your business. You need to have your eyes on the horizon – people who are constantly staring at their feet end up […]
Cheat sheets, tips from a Facebook insider, and some gloomy economic thoughts (sorry, I don’t write them, I just report them) are among the interesting and important items you’ll discover as you work your way through this week’s created content. Leadership, management, and productivity In this installment of Laura Emily Dunn’s Women in Business Q&A, […]
Business leaders can learn a few things from the professionals who manage performing arts organizations. I once suggested that website owners borrow a theater company strategy to boost visitors. You see, managers in the performing arts get immediate feedback on their successes and failures: How many rear ends were in the seats? Further, some are […]
The most devastating customer service calls are the ones you don’t get. They are far more damaging to your business that the ones you get a chance to answer and respond to. When you have an irate, disappointed, or troubled customer on the line or in front of you, you have the opportunity to turn […]