By Shep Hyken There are many great customer service stories that can serve as a template for how to handle a problem. I always fall back on my five-step service recovery process to handle all complaints and problems. For those that haven’t been following, the five-steps are: 1) Acknowledge the problem and thank the customer […]
Despite the turmoil that has hit Facebook in recent weeks, it remains one of the best platforms for small business advertising. And, when you factor in its sister site, Instagram, it becomes even more powerful. I’m sure you’ve been presented with the option to “boost” a post of yours to increase its reach, but that’s […]
By Joe Ardeeser Retailers realize there are plenty of reasons why their physical store locations could fail. For instance, shoppers tend to stay away from stores that have poor lighting or look dingy, so retailers invest in bright lighting and do their best to keep stores clean and neat. Stores that offer indifferent or unresponsive customer […]
If you want to start an extremely profitable company today, it needs to be built around patents, trademarks, or customer loyalty to particular lifestyle. This is one of the points Martin Lowy makes in his excellent Seeking Alpha piece, The 2-Track Economy: Employers Versus Moat Builders. The “moat” he mentions in the title of the […]
Learn the Art of Influence from the Go Giver with Bob Burg Do you ever look at the world around you and wonder what is going on? It seems that no one can agree with anyone else – take Washington, D.C. for instance! A business can implode on itself simply because people can’t agree. How […]