By Shep Hyken I’ve written about the customer service gap before. The first version referred to the gap between you and your competitors. You want the gap to be wide. It means you are putting yourself further ahead of your competition and picking up market share. The second version of the gap focused on narrowing […]
“I bought an HP all-in-one printer through Amazon the other day and encountered a problem when I set it up. During setup, the small touchscreen on the front of the printer – which is called the control center – stopped working. “It froze at one point. I uplugged and replugged in the printer and the […]
By Lindsay Dicks The quick answer is: Absolutely! Many clients come to us without any way for people to sign up for something on their site, even a basic newsletter, so they’re missing so many opportunities to connect with new and potential clients. If you don’t have a Call-To-Action that encourages people to sign up […]
It’s easy to talk about a drop in the equities market today, but Tim Duy was discussing it back in mid January. Check out the link at the bottom of today’s collection of curated content. On the way there, you’ll find some excellent advice on mistakes to avoid and productivity habits to adopt. Leadership, management, […]
Whether you’re interested in starting a small business, or striving to grow the one you have, you’re going to come across challenges, problems and concerns you don’t know the answer to. With over 50 years of experience, small business experts Barry Moltz and Rieva Lesonsky have teamed up to write a book, Small Business Hacks: […]