Are you a morning person? I don’t think there’s any doubt that productive mornings are a recurring theme among the most successful individuals, so I always like to read recommendations about ways to squeeze the most productivity out of my mornings. That’s why Benjamin P. Hardy’s Medium article, 8 Things Every Person Should Do […]
By Shep Hyken I recently planned a small two-day meeting for about 25 people. This was the second year for this meeting. The previous year we had stayed at a hotel that did a magnificent job of taking care of us. After that meeting, I talked to our sales rep and mentioned that if they […]
What if you owned an auto repair garage and your mechanics only spent about 1/3 of their working hours actually fixing cars for your customers? It would be an intolerable situation, wouldn’t it? That’s essentially what a Hubspot survey discovered when it inquired about the ways sales professionals spend their time. On average, they devote […]
By Shep Hyken Sometimes, the most common-sense customer service tips are the most important. A while back, I was talking to my lawyer about the “client service” I experience from him and his firm. It was evident that he was truly interested in my feedback. My response was simple. “I just have one complaint. I […]
Are you a fan of the KISS – keep it simple, stupid – approach to life and business? I love it when situations, challenges, or problems can be boiled down to the proverbial brass tacks and as I was recently reading an article written by AP and USA Today small business writer, Rhonda Abrams, I […]