Speech analytics technology has become an increasingly important business tool. Between 2003 and 2015, the number of businesses analyzing previously recorded customer calls to improve future communication and interaction grew from a mere 24 customers to an astonishing 3.5 million, according to research by DMG Consulting. And advancements in use have only continued. In 2016, […]
I think that no matter what business you’re in, or what your occupation is, the end of the year is always “crazy.” The 800-pound gorilla in the room is the holiday shopping season; even if you aren’t in retail, it impacts both your business and personal lives. There are, however, other events to note in […]
The Sustainable Path to Superior Growth with Eddie Yoon Are you struggling to grow your business and keep up with the times? Or are you wondering if it really is the right time for you to expand your business? If so, you can really learn a lot from Eddie Yoon, a great thought leader who really understands […]
By Ray Manley There are three elements that will pull a reader into your article: The headline, A graphic with type, and The first paragraph. Of course, once you pull readers in, you have to keep them engaged. But if you can’t make the “sale” at the top, you have failed right out the gate. […]
Are you too fearful to succeed? Fear is the single biggest roadblock that will prevent you from taking risks and without taking risks you can never be an entrepreneur. And, if you think about it, in the final analysis the biggest failure for “entrepreneurs” isn’t a business venture that goes belly up, it’s lacking the […]