By Shep Hyken Many people think of customer service as a department. If you’ve been following me, you’ll know my belief is that customer service is a philosophy, not a department. It should be embraced by every employee, regardless of their job and how long they’ve been there. With that said, the focus on this […]
One writer this week thinks digital marketing has flat-lined. I don’t entirely agree, I do know that digital marketing requires more thoughtful planning than it did a few years ago. And, that’s exactly why you need to check out the marketing tips in this batch of curated content. Marketing and sales Uh oh. Andrew Medal […]
By Lindsay Dicks Instagram was launched less than three years ago, but it’s already amassed over 150 million monthly active users, and over 16 billion photos have been shared. As it expands, first by adding video, and then by introducing photo and video embeds, it’s becoming more and more of an asset to businesses. If […]
Burrito maker Chipotle is the current poster child for Murphy’s Law: Anything that can go wrong, will go wrong. And smart small business, medium-sized business, and large business leaders will take note of what has happened to Chipotle over the last couple of years to carefully examine their own management structure and talent. The food […]
Get up early, control browser tab madness, and consider paying an experienced blogger to create content for you. Sound like good advice? Don’t answer that yet – check out the full articles…the links to which you will find below! Leadership, management, and productivity Roy Olende says that the best decision he’s made all year was […]