This week in small business: Short cuts, long views, and bridging generations

Some interesting – and often divergent – points of view are on display this week. Jayson DeMers gives us seven shortcuts while Kimanzi Constable puts the emphasis on being patient in order to achieve success. So, no matter how you’re wired, you’re going to find expert writers who appeal to you in this week’s collection […]

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Invent Your Vocabulary to Emphasize Who You Are

By Shep Hyken The other night I was on a Southwest Airlines flight, traveling home from a speaking engagement. While waiting to board, I noticed a sign advertising Southwest’s concept they call “transfarency.” The sign read as follows: Transfarency [Trans-fair-uhn-see] n. 1. Philosophy created by Southwest Airlines in which Customers are treated honestly and fairly, […]

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