By Dan Slagen At Alignable, we recently released our brand new version of The SMB Trust Index℠. It’s an interactive experience for business owners to see how fellow business owners score brands. The higher the score, the more likely the brand is to be recommended by local business owners. So what does it all mean? Here’s […]
How likely is it that you would recommend a given company/product/service to a friend or colleague? We’ve all seen that question and maybe used it ourselves. It’s fundamental to determining a company’s Net Promoter Score (NPS) and Alignable just released its quarterly NPS ratings of the best and worst companies as seen through the eyes […]
By Eric Groves, CEO of Alignable Over 400 small business owners recently gave Yelp a 1-star review on Alignable, the small business network, and vented their frustrations with the reviews giant in hundreds of comments. But love it or hate it, business owners agree that Yelp is a force that can’t be ignored. So how can […]
The descriptive phrase “user friendly” was invented because so many processes associated with computers are a pain. Frankly, getting a small business firmly and properly established in Google search results and maps, has been difficult for many owners. A friend of mine does online editorial work with several small businesses and one day about six […]
We recently polled our Alignable members asking “Do you feel your political figures stand up for local business in your community?” With almost 80 percent replying “No,” it appears local politicians may have some work to do connecting with the businesses in their neighborhoods. So why are small business owners feeling underrepresented? Many business owners […]