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Tag Archives: company culture

Uber failure and the primacy of company culture

One of my favorite Despair Demotivator posters is titled “Mistakes”and it pictures a sinking ship with the tagline: It could be that the purpose of your life is only to serve as a warning to others. It’s not a new idea. In one of the oldest books in the Bible, Deuteronomy, it says, “You will […]

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Four Customer Service Lessons From a Stevie Award Winner

By Shep Hyken Congratulations to Squaremouth, who just won a Gold Stevie Award for Customer Service Department of the Year – for the fourth time! (For those that don’t know, the Stevie is an international business award that recognizes top performing organizations in several categories including customer service.) Squaremouth is an online travel insurance company […]

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The secret of a great small business team

The best leaders aspire to make those under them greater than themselves. Poor managers are fearful that those they manage may someday outshine themselves. If you want to achieve great success, you need to be the first type of leader I described. The reason is simple and I’ll give it to you in the form […]

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Small business leadership: Are you a queen bee or a worker bee?

“Nothing gets done around here unless I do it myself!” Have you ever said that? If you have, it may be telling you a lot about your leadership. While it’s important for small business leaders to lead by example and be willing to get their hands dirty, it’s critical that they understand the position and […]

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The Secret Formula for Creating a Winning Company Culture: Attractive Employee Benefits

How long have you been in the workforce? If you’ve been out there for a while, you’ve witnessed changes in management philosophy and style. I think the most important of these has been the drive to set a positive and engaging company culture to shape employee behavior and create company loyalty. Old-style management would try […]

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This Week in Small Business: The importance of positive engagement and your small business culture

The importance of how you engage people is highlighted in this week’s collection of curated content from around the Internet; we should probably credit Dale Carnegie with these fundamental principles that extend even into the virtual world today. Leadership, management, and productivity In this interview I explain why you need to develop a mission statement […]

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The four requirements for a sales team to succeed on ‘auto pilot’

In a previous post, I outlined how many small business owners and solopreneurs alternate between looking for clients and working for clients. When they’re busy with projects, they stop filling their sales funnel with prospects. To break this cycle, you need to automate funnel filling and there are two modes of automation: setting loose a […]

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Attract & Retain More Employees: 8 Perks of the Job to Offer Your Team

No doubt about it, being the boss is hard. Managing others means you have plenty of responsibility, and you have plenty on your plate. But like any good manager you know how important it is that your employees feel valued. Happy workers typically experience a 12 percent increase in productivity when compared to unhappy workers, […]

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The Power of Your Company’s Culture

By Skip Weisman Peter Drucker, the guru of organizational development consulting, was quoted as saying that “culture eats strategy for lunch.” Since I mentioned that quote last month it may be useful for you to learn just what type of cultures there are, and which ones support company progress towards fulfilling strategy and which get eaten. […]

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Even in Small Business, Culture Trumps Strategy Every Time

By Skip Weisman The CEO of a small, but well respected not-for-profit in my community told me she wanted to improve teamwork, create less resistance to it, and make it more consistent within her organization’s culture. As I probed deeper she commented, “We need to break down the silos in our organization, too.” When I heard […]

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