It is easy to lose your way in business. What started as a labor of passion becomes a labyrinth of decisions that lead you further away from your original mission. Finding the way back to your first love means returning to some of your basic beliefs. If your business is losing its foothold, you need […]
By Dan Coughlin An important question every manager must answer is, “How do I get great performances out of other people?” At some point you need to realize you can’t do it all by yourself. You have to get results through the actions of other people. So how do you optimize other people’s performance? What […]
Okay, “fire” is going a little too far. You need to keep them on your team, but at the same time you need to take over their job, at least on occasion, if you’re serious about improving customer service in your small business. The most successful small business owners and startup founders that I know […]
As we draw the curtains on 2015, we double down on data and digital marketing. We’re also still debating the strength of the economy, nationally and worldwide. Leadership, management and productivity Airlines are proving that passengers are willing to spend more after having a customer service experience via Twitter, so don’t overlook this valuable communication […]
There’s a great scene in “Casablanca” where Sam, the piano player gets the opportunity to move to a rival nightclub and perform for a lot more money: Rick (Humphrey Bogart): Sam, Ferrari wants you to work for him at the Blue Parrot. Sam (Dooley Wilson): I like it fine here. Rick: He’ll double what I […]