True confession. I’m horrible at interviewing job candidates. “Susan, you can’t run a successful business without learning how to conduct a good interview,” a friend and fellow business owner recently told me. Why am I not good at interviewing job candidates when as a journalist I interview people all the time? Probably because I don’t […]
Every day it seems I hear of yet another “phishing” scam. There are so many cyber-criminals out there and many are focusing their efforts on small businesses. If you aren’t familiar with the term phishing — it’s when someone pretends to be from a major company, organization or government agency and tries to trick you […]
No matter what type of business you’re in, you’re in the business of selling. And many small business owners admittedly don’t like sales. They are passionate about their product or service, but when it comes to closing deals, they fall short. Why? Often it’s the fear of rejection. But good sales people view “no” as […]
It’s easy to say, “I’m sorry, we don’t have that… We can’t get it… We can’t do that… It’s not our policy” Blah, blah, blah. In other words, it’s easy to say, “No.” But, that is not what amazing companies do. Amazing companies empower their employees to find solutions for their customers. They train, motivate, […]
A Slovakia-based operation that tricked small businesses and non-profits into collectively paying millions of dollars to be listed in an online directory for which they didn’t understand they’d be charged has been temporarily halted by a federal judge at the request of the Federal Trade commission (FTC). Now, the FTC is seeking to permanently halt […]