Interviewing candidates can be a rewarding experience, and everyone wants a team they can work with, that will get the job done and help the company move forward. On the surface, it seems like a straight-forward process. You ask questions, the candidate answers. You give the candidate a chance to do the same. But can […]
If you’re creating visual content to be used internally for training or other functions, or if you’re creating content to be more broadly shared via the Internet, Google Slides is worth checking out. The other major players in this area are Microsoft PowerPoint, Apple’s Keynote, and Linkshare’s SlideShare. While Google Slides, PowerPoint, and Keynote are […]
By John Tschohl In the customer service industry, we cannot avoid complaints. Complaints happen every day and when a customer complains it is usually for a good reason or genuine concern. They usually have made a purchase that did not meet their expectation – a product, service, or maybe a combination of the two. We […]
We’ve been talking about it for decades, but the idea of the paperless office still finds some resistance. However, with the dramatic increase of the use of mobile devices and virtual teams, eliminating as much paper pushing as possible is absolutely necessary to maintain a level of productivity that assures you are competitive in today’s […]
When you aren’t growing, it is virtually impossible for your business to grow. If you think about it for a moment, I believe that you’ll agree with that statement. As a business owner, you need to be discovering new opportunities and new ways to accomplish things. These both require innovative analyses of your business and […]