As I’m writing this, Walmart’s @walmart Twitter account has racked up almost 250K tweets. You’ll find similarly huge numbers if you check out many of the country’s biggest retailers. This is because Twitter has become a major conduit for customer service conversations and many companies use it – and other social media – quite wisely […]
I’m sure most of you recognize my friend, Bob Burg. He’s the international bestselling author of five books: The Go-Giver, Go-Givers Sell More, Endless Referrals, It’s Not About You and Adversaries into Allies. We recently got together for coffee and he told me about his Go-Givers International (GGI) group. I am now a member and […]
Here’s an interesting paradox for you: Boredom may be the biggest cause of burnout. Consider the times in your life when it has been most difficult – on a regular basis – to pull yourself out of bed in the morning. It’s very likely that those were periods when you have boredom breathing down your […]
It’s a situation many of you have faced: a valued employee announces his intentions to leave in order to take another position. It’s one that I’ve experienced as well. When it happened to me I put a counter offer on the table and also made several other concessions. In the final analysis, it wasn’t just […]
In sports, talented athletes look forward to the day they become free agents. They can then shop their services around to the highest bidder or look for the best “working” environment. A certain basketball player named Lebron James—maybe you’ve heard of him—is doing this right now. Aren’t freelancers in many ways the business world equivalent […]