There is so much bad customer service today, that when you receive really fantastic service you’re amazed. That happened to me last week on a cruise with my family. Before I get started, you should understand that my husband and I aren’t fans of cruises so I didn’t go into this with a positive attitude. […]
Don’t sweat the small stuff. That’s definitely not the case when it comes to delivering your product or service to your customer. It’s the little things that matter most. A few weeks ago my husband and step-grandson visited me in New York City. Several days in a row, we ate at a diner near my […]
No matter how great your product is, you won’t attract and keep loyal customers if you don’t provide amazing customer service. There is no one better to help you build that success than Shep Hyken, New York Times bestselling business author and customer service expert. Hyken’s newest book is set to launch this fall, and […]
It’s easy to say, “I’m sorry, we don’t have that… We can’t get it… We can’t do that… It’s not our policy” Blah, blah, blah. In other words, it’s easy to say, “No.” But, that is not what amazing companies do. Amazing companies empower their employees to find solutions for their customers. They train, motivate, […]
Empty seats are never good for a restaurant. You don’t make money unless people are sitting in them ordering food and drinks and enjoying themselves. But imagine if you had empty seats because you allowed customers to walk out the door without being seated. Let me explain. My husband and I went to a small neighborhood Mexican […]