Disneyland is celebrating its 60th anniversary this year. This kind of staying power is rare today. I’m certain that you probably know several amusement parks that have opened and closed over the course of your life. Yet – as anyone who has waited an hour or more in the Pirates of the Caribbean line knows […]
Disney is one of my favorite companies on the planet. I’ve been to Disneyland and Disney World more than 75 times. And, Disney is one of the ultimate customer service role models, which is why whenever I hear about a new book or an article about Disney, I read it. Many lessons can be learned […]
“The fastest way to succeed is to double your failure rate.” Thomas J. Watson
No one likes to fail. So when you start your own small business and it doesn’t work out, it’s a difficult pill to swallow. I know because I’ve had my share of business failures. After sacrificing so much of your time, energy, passion and resources, a failed business venture can make you feel like crawling under the covers and never coming out again.