Leadership, management and productivity UPS is getting behind Small Business Week and sponsoring a contest that will give winners $5,000 to invest in their businesses. Tired of dealing with your customers who are always asking for a “special deal”? Try these tactics. Hiring? Check out these four things you need to do before posting a […]
By Cliff Ennico “I run a small software development business. “Last summer we had an intern from China who was absolutely fantastic. She is studying engineering at a local university and plans to graduate this spring. We would love to make her an offer of permanent employment but she has asked us to sponsor her […]
By Dan Coughlin To me, empathy means working to understand what another person is thinking and feeling, and then responding in an effective way. I’m convinced that empathy is the most important characteristic in building a successful organization. Empathy Impacts Every Aspect of an Organization With empathy you can create products and services that customers […]
How likely is it that you would recommend a given company/product/service to a friend or colleague? We’ve all seen that question and maybe used it ourselves. It’s fundamental to determining a company’s Net Promoter Score (NPS) and Alignable just released its quarterly NPS ratings of the best and worst companies as seen through the eyes […]
I need to start this out with a little confession: I’m not going to feature the tips from 12 experienced bloggers here. I used that headline because that’s the kind of headline you’ll be able to write when you follow up on the tips I’m about to share with you. A curated collection of advice from […]