By Shep Hyken Here is an idea that just about any organization can do – write a book. But, not just any book, a customer service book, written by your employees, featuring great customer service experiences, for both internal customers and external customers. One of the most popular exercises we share with our clients is […]
Can you picture your business without any bosses or formal management hierarchy? Can you picture buying your next pair of shoes from an online company with no bosses or formal management hierarchy? While the first question I posed may be entirely rhetorical, it seems many will be answering “yes” to the second question: Zappos has […]
My motto has always been: ”Me too” business ideas rarely become great businesses. The businesses most likely to take off are created by entrepreneurs who see a need in the market that isn’t currently being met, and who figure out a way to meet that need. Now, that might mean inventing a new product, creating a new industry, or simply figuring out a better way to provide a service or bring a product to market. Think about these examples.